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pp77709 is clear about what data we collect from your account, how we use it, and what choices you have. This policy applies to everyone who accesses our platform from Bangladesh or other eligible regions, subject to local law.
When you open an account with us, we collect information you provide directly: your name, contact details, and the payment method you register — which may include Nagad, Upay or Bank Transfer. We also collect technical data your device sends when you load the platform, such as browser type, session identifiers and IP address. This data serves a narrow set of purposes: verifying your account, processing transactions through your chosen payment rail, and keeping your session secure. We do not sell your personal data to third parties. We do not share it with advertisers. Where we work with service partners — for example, payment processors handling your Nagad or Bank Transfer — those partners receive only the data they need to complete the transaction, and they are bound by data-handling obligations consistent with this policy. Retention periods vary by data type: transaction records are kept for as long as required by applicable financial rules, while session data is cleared on a shorter cycle. If you are accessing from Bangladesh, your use of this platform and the applicability of this policy depends on your local law and whether your region is eligible. We keep this policy updated; the version on this page is current.
When you use Nagad as your payment method, we pass only the transaction reference and amount to the payment processor. We do not store your Nagad PIN or wallet credentials on our servers.
Upay transactions are handled through the payment processor's own secure channel. We receive a confirmation status and transaction ID only — not your full Upay account details.
For Bank Transfer, we collect the account reference you submit during the deposit or withdrawal step. This is used solely to match the incoming or outgoing transaction to your account record.
Not every interaction with our platform falls under the same rules. This section sets out what is inside the scope of this privacy policy, what sits at the boundary, and what falls outside it entirely. Knowing this helps you direct your query to the right place — whether that is our account support team, a payment partner, or a third-party service you reached from our site. Access and eligibility remain subject to your local law and the regions we serve.
Data you enter when creating or managing your account — login credentials, contact details, identity verification documents — is fully covered by this policy. We control how it is stored, who can view it and when it is deleted.
Payment data related to Nagad, Upay and Bank Transfer deposits or withdrawals is covered up to the point it passes to the payment processor. Once the processor handles the transaction, their own privacy terms apply to that leg.
Your browsing behaviour within the platform — which game lobby pages you visit, how long sessions last, which categories you open — is collected as technical data and is within the scope of this policy's retention and use rules.
Links or services outside our domain — external payment gateways, game studio interfaces you reach from our lobby — operate under their own privacy terms. We are not responsible for data handling on those external pages.
You have real, actionable options under this policy — not just abstract rights. Start by logging into your account and checking the profile section; this is where your registered name, contact information and linked payment method are displayed. If any detail is wrong or out of date, you can submit a correction request through the support route listed on the contact page. For a copy of the data we hold against your account, raise a data-access request via the same support channel, noting your registered email address so we can match the request accurately. If you want to ask about how long we keep a specific type of data — for example, transaction records for your Nagad or Bank Transfer history — include that question in your message and our team will point you to the relevant retention rule. Account closure requests are handled through support as well; we will confirm what data is deleted and what is retained for the minimum period required by applicable financial obligations.
Log in and open the account profile section to see the personal details we hold. If anything looks incorrect, note the discrepancy before raising a correction request.
Submit a correction through our support channel with your registered email and the specific field you need updated. We will confirm the change once it is processed.
For questions about retention periods, data sharing with payment processors, or what happens to your records on account closure, contact support in writing with your account reference.
All data-related requests are handled by our account support team. Use the contact route on the published support page and keep your registered email address ready to verify your identity.
If you have a question about this privacy policy — how your data is used, what we retain after account closure, or how your Nagad or Bank Transfer transaction data is handled — use the contact routes below. We do not publish operating hours we cannot commit to, so we describe each channel by what it handles rather than a response window.
The primary route for all privacy queries. Open the support page from within your logged-in account and submit your question with your registered email address so we can locate your record.
For written data-access or correction requests, use the email address published on our contact page. Include your account reference and a clear description of your request.
For quick clarifications about what this policy covers, our chat route is available from the support section of the site. Complex data requests should follow up via email for a written record.
We apply consistent practices across the account lifecycle — from the moment you register to the point your data reaches its retention end date. These are not aspirational statements; they describe the actual controls in place on this platform.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. We do not use third-party advertising cookies. You can clear cookies through your browser settings at any time without losing your account.
Access to your account data within our systems is restricted to staff with a specific operational need. We do not grant broad internal access to personal records, and access logs are kept for audit purposes.
Transaction records — including those linked to Nagad, Upay and Bank Transfer activity — are retained for the period required by applicable financial rules. Non-transactional data such as browsing session logs is cleared on a shorter cycle.
When we update this policy, the revised version replaces the previous one on this page. If you want to request changes to your data or ask about a specific update, reach us through the support routes on our contact page.
These are the questions we hear most often about how we handle your data. If your question is not covered here, use the support route on our contact page.
We collect the details you enter during account registration — your name, contact information and payment method such as Nagad or Bank Transfer. We also collect standard technical data your device sends, including IP address and session identifiers, to keep the account secure.
We share data only with service partners who need it to complete a specific function — for example, a payment processor handling your Upay or Bank Transfer transaction. Those partners are bound by data-handling obligations. We do not sell data or share it with advertisers.
Transaction records are kept for as long as applicable financial rules require. Session and browsing data is cleared on a shorter retention cycle. You can ask for the specific retention period for any data type by contacting us through the support page.
Log in and go to the support section, then submit a data-access request with your registered email address. We use that detail to match the request to your account and respond through the same contact route.
Yes. Log in and check your account profile first to confirm what is stored. Then raise a correction request through support, noting the specific field and the correct information. We confirm the update once it is processed.
This policy governs how we handle data for all accounts on our platform. Whether you can access the platform from Bangladesh depends on your local law and eligible regions. We do not make legal determinations on your behalf — check your local rules before accessing.